We're here to help

ei.section.help.about.RESIDENTIAL.

Contact us

Email:
ArkansasEfficiency@CenterPointEnergy.com
Phone:
877.534.5443

Frequently asked questions

About the neighbor comparison

Who are my neighbors?

Your energy use is being compared to the usage patterns of a group of about 100 neighbors whose homes are close to yours and similar in size.

How did you choose the homes used in my neighbor comparisons?

To provide valid comparisons, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs, such as home size and heating source. And importantly, we only include homes that appear to be occupied at the time of the comparison.

What if there are good reasons that my household uses more energy than my neighbors?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include 100 similar, nearby, occupied homes, and our research shows that for almost all residents this 100-home average is a good indication of typical usage. However, there are some factors for which we don't account, such as the number of occupants in the home and special energy demands like hot tubs and swimming pools.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

It's understandable that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas.

How can my efficient neighbors manage to use so much less energy than me?

Efficient households likely take a variety of steps to reduce their natural gas use, including using the thermostat to manage heating and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient.

How do you determine the size of my home and how do I update it?

The square footage of your home that we use in the Home Energy Report is based on data that is collected from public government sources about your home. If the square footage on your report is not correct, you can change it in the My Account section of this website.

About the program

What is the purpose of the program?

Most people are eager to make their home more efficient and save money, but they're not always sure how. The CenterPoint Energy Home Energy Reports program is designed to provide more information about your natural gas use so you can make informed choices and save money.

Why was I selected to be a part of the program?

We want to help you save energy and lower your energy bill. You are among a group of CenterPoint Energy customers included in the Home Energy Reports program, which is designed to help meet these goals.

What is in the report?

Home Energy Reports are designed to provide new information to help you understand your home's energy use and find smart ways to make your home more efficient. Each report will provide you with new information including:
  • Information on your home's natural gas use: For the first time, you'll be able to see your home's energy use in the context of the energy use of your neighbors' homes that are nearby and similar in size.
  • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
  • Ideas on energy efficiency: On each report, you can find ways to save energy, including information on rebates and other special programs we offer.

Where can I learn more?

View all of our tips on the "Ways to Save" page. The U.S. Department of Energy, ENERGY STAR, the Department of Energy - Energy Savers Program, and Energy Efficiency Arkansas are good, independent resources for additional information on energy savings.

Is my report available via email?

Yes. To go paperless or receive email in addition to your paper report, please contact us.

Can I opt out of this program?

Yes. The reports are provided to help you understand your home energy use, save energy and reduce your energy costs. If you would like to opt out, you can do so in the "My Account" section of this website or by calling 877-534-5443.
back to top